This English version is for reading. The contract language is German, and the German version is the one that applies.
Savro is the contract and fulfilment partner for Aureya Studio. When you order a piece from Aureya Studio, your contract is with Savro and these terms apply.
Terms and conditions
Savro, a brand of World Wide Gems Edelsteinhandel OHG · as of October 2026
§ 1 Scope and contracting party
(1) These terms apply to all contracts for the purchase of jewellery concluded via this site and the client portal linked from it. The collaboration with jewellery advisors is excluded; it is governed by separate agreements.
(2) The customer's sole contracting party is World Wide Gems Edelsteinhandel OHG, Am Markt 3, 55743 Idar-Oberstein ("the seller"). The seller trades under the brand Savro.
(3) The seller sells exclusively to consumers within the meaning of § 13 BGB.
(4) The seller works with self-employed jewellery advisors. The advisor guides the customer through the design and selection of their piece. The purchase contract is in every case concluded with the seller, which is responsible for manufacture, delivery, warranty and guarantee. Binding declarations relating to the contract are therefore made by the seller alone, and payment is made to the seller alone.
§ 2 Formation of contract
(1) All pieces are made individually to the customer's specification (metal, stones, setting, size).
(2) The presentation of pieces on this site, and of designs, offers and prices in the client portal, does not constitute a binding offer.
(3) By clicking the order button in the client portal ("zahlungspflichtig bestellen"; in the English portal "order and pay the deposit"), the customer submits a binding offer.
(4) The contract is formed only when the seller accepts by express order confirmation in text form. An automated acknowledgement of receipt does not constitute acceptance. The seller accepts or declines the offer within five working days; after that, the customer is no longer bound by it.
(5) The contract language is German. The contract text is stored and accessible to the customer in the client portal. Before submitting the order, the customer can review and correct all entries.
§ 3 Use of the client portal
(1) Access is via a one-time code (OTP) sent by email. The customer keeps their email account secure and tells the seller without delay of any unauthorised access.
(2) The customer provides complete and accurate information, in particular contact and delivery details, and keeps it current.
(3) The customer submits no unlawful, offensive or infringing content and does not circumvent access controls. The seller may remove content and suspend access in the event of breach.
(4) All designs, CAD files, renderings and design library content remain the property of the seller. The customer acquires the physical piece, but no rights in the design.
(5) Where the customer uploads their own images or references, they grant the seller the right to use these for the purpose of fulfilling the order.
(6) Uninterrupted availability of the portal is not owed. Maintenance and outages are possible.
§ 4 Prices and payment
(1) All prices are final prices in euro and include the applicable statutory VAT.
(2) Shipping costs are included in the price.
(3) Payment is made in two stages:
- 50% deposit after formation of the contract and before production begins;
- 50% balance within 7 days of delivery.
(4) Production begins only after the deposit has been received.
(5) Payment is by card or SEPA direct debit via the payment service provider Stripe, or by bank transfer to an account of the seller.
(6) If the customer is in default on the balance, the seller may charge default interest at 5 percentage points above the base rate. Further statutory rights remain unaffected.
§ 5 Delivery and passing of risk
(1) Delivery times are stated in the offer as estimates. The seller informs the customer of material delays.
(2) Delivery is insured and against signature only. There is no delivery to neighbours or to a safe place.
(3) Risk passes to the customer only on handover.
(4) Delivery is to Germany and the countries of the European Union.
(5) If delivery fails because the customer gave an incorrect address or was repeatedly unavailable, the customer bears the cost of redelivery.
(6) Partial deliveries are not made.
(7) If an agreed stone cannot be obtained, the seller may supply a stone of equal or better quality with only minor deviation. The seller informs the customer in advance; the customer may reject the deviation. In that case both parties may withdraw from the contract, and payments already made are refunded.
§ 6 Right of withdrawal
As all pieces are made to the customer's specification, there is no right of withdrawal. Details are set out in Annex A.
§ 7 Cancellation by the customer
(1) The customer may cancel at any time until 14 days after delivery. The seller then retains the following share of the agreed total price:
| Status of the order, as shown in the client portal | Retained |
|---|---|
| "approved": order confirmed, making not yet started | 25% |
| "in production": the piece is being made | 50% |
| "on its way", or delivered: the piece is finished | 50% |
Payments already made are set off against the share retained. Any amount paid above it is refunded, and any shortfall is payable.
(2) The current status is visible to the customer in the client portal at all times. The German and English status labels have the same meaning.
(3) The customer is entitled to prove that the seller incurred no loss or a substantially lower loss. The seller is entitled to prove a higher loss.
(4) If the piece has already been delivered, the seller sends the customer a prepaid, insured shipping label. The customer uses it to return the piece in the condition in which it was received. The refund is made once the piece has arrived back and been checked.
§ 8 Withdrawal by the seller and later changes
(1) The seller may withdraw from the contract if the deposit is not paid within 14 days of the order confirmation, an obvious pricing error exists, the agreed stone cannot be obtained, or legal obstacles arise. Payments already made are refunded.
(2) Change requests after the contract is formed require the consent of the seller. Additional costs and work are charged.
§ 9 Retention of title
Goods remain the property of the seller until paid in full.
§ 10 Condition, natural materials and tolerances
(1) Gemstones are natural products. Variations in colour, clarity, inclusions and fluorescence within the quality stated in the offer or certificate are inherent and are not a defect.
(2) Images, renderings and 3D models are approximations. Colours may look different depending on the screen.
(3) For handmade pieces, deviations of up to 5% in metal weight are permissible. The carat weight of the stones is as stated in the offer or certificate.
(4) The customer confirms the ring size. An incorrectly stated size is not a defect.
(5) The customer is responsible for the spelling and content of any engraving; the text is confirmed in the client portal before production. Engraved pieces cannot be reworked.
(6) The customer confirms they hold the rights to any text or images supplied. The seller may decline unlawful or offensive content.
(7) Certificates (GIA, HRD or IGI) are stated in the relevant offer. Every piece comes with a certificate of authenticity from the seller.
§ 11 Statutory warranty
The statutory liability for defects of two years from handover applies. These rights are not restricted by the guarantee under § 12.
§ 12 Guarantee
The seller additionally grants a voluntary guarantee of four years. Details are set out in Annex B. The customer's statutory rights remain unaffected.
§ 13 Liability
(1) The seller is liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act.
(2) For simple negligence, the seller is liable only for breach of essential contractual obligations, limited to the foreseeable damage typical of the contract.
(3) Liability is otherwise excluded.
§ 14 Care and insurance
(1) Care instructions come with every piece. Damage resulting from not following them is excluded from the guarantee.
(2) The insurance cover of the seller ends on handover. Insuring the piece after that is the customer's responsibility.
§ 15 Data protection
The privacy policy on this site applies.
§ 16 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, the protection of mandatory provisions of the law of the country of their habitual residence remains unaffected.
(2) Should any provision be invalid, the rest of the contract remains effective.
(3) The seller is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
(4) Changes to these terms apply only to future orders. The version in force when the contract was formed governs.
Annex A · Right of withdrawal
Exclusion of the right of withdrawal
Under § 312g (2) no. 1 BGB, there is no right of withdrawal for contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements.
All pieces are made to the customer's individual specification, in particular as to metal, choice of stone, setting, size and, where applicable, engraving. There is therefore no right of withdrawal.
The customer confirms this notice before placing the order.
The right to cancel under § 7 remains unaffected.
Annex B · Guarantee conditions
- guarantor
- Savro, a brand of World Wide Gems Edelsteinhandel OHG, Am Markt 3, 55743 Idar-Oberstein
- duration
- 4 years from handover
- territory
- Germany and the European Union
Covered
Within the guarantee period the seller provides:
- rectification of manufacturing and workmanship faults
- tightening and re-tipping of stone settings
- cleaning and polishing
- once, rhodium re-plating and polishing on white gold
- once, a resize within 60 days of delivery, by up to two sizes, where technically possible (excluding in particular eternity rings, fully set shanks and elaborate engraving)
Excluded
- damage through accident, impact, pressure or chemical exposure
- stone loss resulting from external impact or improper use
- normal wear, insofar as it cannot be fixed by cleaning and polishing (e.g. worn-down ring shanks)
- work by third parties; the guarantee lapses for the affected part
- loss and theft
- unauthorised alteration
Handling
- The seller bears shipping costs for guarantee work in both directions. For chargeable work the customer bears outbound shipping.
- Turnaround times are estimated, not guaranteed.
- The guarantee is transferable and follows the piece. It can be claimed on production of proof of purchase.
Goodwill
After the guarantee period, the seller may provide services such as cleaning, polishing, rhodium plating and minor repairs free of charge. There is no entitlement to this. The seller decides case by case and may stop the practice at any time.
Statutory rights
This guarantee is voluntary and applies in addition to the statutory rights in respect of defects. The customer's statutory rights, in particular the two-year liability for defects, are not restricted by it.